Advanced Sales and Service Skills

Would you like to up skill your retail skills? Or maybe you’ve never worked in the industry before? Whichever it may be, how can Advanced Sales and Service Skills help you?

The knowledge and skills taught during this course are valued by a wide range of industries and employers. 

Every business is involved in dealing with customers which results in wanting staff who are skilled in a range of critical interactions. 

This course enables you to apply for a wide range of customer contact positions including: merchandiser, hospitality, sales representative, retail sales and call centres, to name a few.

You’ll learn a wide range of skills to add to your toolkit:

• Identify customers needs and wants
• Identify companies unique selling points
• Welcoming body language 
• How to use open ended questions 
• Explain benefits and features of a product or service
• Be able to make simple eftpos transactions
• Dealing with difficult customers
• Understand the roles of a Sales Representative and Merchandiser

After completing this six-hour workshop, you’ll be awarded The Training Hub certificate in Advanced Sales and Service Skills.

Are you ready to show your retail side and give the best possible experience to your customers? Sounds like Advanced Sales and Service Skills is the workshop for you!

Your journey begins here, let The Training Hub take you forward.